FAQs

Frequently Asked Questions by Security Holders

Change Of Address

If you are Chess Sponsored (Holder Identification Number (HIN) starting with ‘X’) you will need to inform your broker who will arrange for the change to be noted in the CHESS register.

If you are Issuer Sponsored (Shareholder Reference Number (SRN) starting with ‘I’) you can update your postal or email address online provided you are registered on Investor Centre and have a Username and Password. If you prefer to provide the change of address details in writing, you can download the appropriate form from our website or alternatively, you can contact us to request a hard copy be posted to your registered address.


Direct Credit/Banking Instructions

If you have registered you can record/view/edit your payment instructions online. If you prefer to provide these details in writing, you can download the appropriate form from our website or alternatively, you can contact us to request a hard copy be posted to your registered address.


Dividend Reinvestment Plan (DRP)

If you have registered you can record/view/edit your Dividend Reinvestment Plan instructions online. If you prefer to provide the change of address details in writing, you can download the appropriate form from our website or alternatively, you can contact us to request a hard copy be posted to your registered address.


Email Address And Other Contact Details

If you have registered you can record/view/edit your email address and other contact details including communication preferences online. If you prefer to provide these details in writing, you can download the appropriate form from our website or alternatively, you can contact us to request a hard copy be posted to your registered address.


Tax File Number (TFN)/Australian Business Number (ABN)/Exemption

If you have registered you can record/view/edit your Tax Status online. If you prefer to provide the change of address details in writing, you can download the appropriate form from our website or alternatively, you can contact us to request a hard copy be posted to your registered address.


Annual Report instructions

If you have registered you can record/view/edit your communication preferences online. If you prefer to provide the change of address details in writing, you can download the appropriate form from our website or alternatively, you can contact us to request a hard copy be posted to your registered address.


Consolidate Your Securityholdings

If you currently have multiple holdings with the same issuer under the same registration details, you may want to amalgamate these into one holding. Please download and complete Consolidation of Holding form and return to Registry Direct or alternatively, you can contact us to request a hard copy be posted to your registered address.


Power Of Attorney (POA)

If you wish to have a POA noted on your holdings, please send a certified copy of the power of attorney along with a letter stating the name and holder numbers (SRN/HIN), the Issuer company name and state that you wish to have the POA noted on all holdings.


Change of Name

If you are Chess Sponsored (Holder Identification Number (HIN) starting with ‘X’) you will need to contact your broker who will arrange for the change to be noted in the CHESS register.

All name changes to your Issuer Sponsored Holdings must be received in writing, please forward your request with the following information:

  • The company in which you hold securities
  • Provide your Securityholder Reference Number (SRN)
  • Provide your new full registered name
  • Provide your new signatures

 

Certified copies of following applicable documents:

  • Name change as a result of Marriage: certified copy of the Marriage certificate and certified copy of your passport and/or driver’s licence
  • Name change as a result of Divorce: certified copy of the Marriage and Decree Nisi certificate and certified copy of your passport and/or driver’s licence
  • Return to maiden name (divorce not necessary): certified copy of the Marriage certificate, change of name Statutory Declaration form and certified copy of your passport and/or driver’s licence
  • Other: certified copy of Change of Name or Amended Birth Certificate along with a letter providing more information and certified copies of your passport and/or driver’s licence
  • Company name change: certified copy of the Certificate of Registration of Change of Name

Minor Change to the Name

If a minor change in the name is to be made (i.e. to correct spelling or add a middle name), please download and complete a Name Correction Request & Indemnity form and forward to Registry Direct.


What is a certified copy?

A certified copy is a copy (often a photocopy) of an original document endorsed by a authorised person, that has on it an endorsement or certificate that “I have sighted the original document and certify this to be a true copy of the original”. It does not certify that the primary document is genuine, only that it is a true copy of the primary document.


Who is a authorised person?

A person certifying a document must be authorised to do so under State & Territory law. The signature of the person certifying the photocopy must be the original signature and not photocopied.

Please see the list of people who may certify documents:

  • Pharmacist
  • Bank Manager
  • Chartered or certified practicing accountants
  • Medical Practitioners
  • Legal Practitioners
  • Members of the police force
  • Justice of the peace

Signing Requirements

Individual Shareholding

If the securityholding is held by an individual, the individual must sign the forms/documents.

Joint Securityholding

If the securityholding is held by joint securityholders, all securityholders must sign the forms/documents.

Company Securityholding

If the securityholding is held by a company, a minimum of two directors, or one director and a company secretary, must sign the forms/documents. If a securityholder is a proprietary company where there is only one director and the director is also a company secretary then only one signature is sufficient followed by “Sole Director and Sole Company Secretary”.

Power of Attorney requirements

If signed by a person through a Power of Attorney, a certified copy of the Power of Attorney document must be provided to Registry Direct. If the Power of Attorney document has already been lodged with Registry Direct, please indicate this fact.